Accessibility Policy

Thank you for visiting the web site for the Massachusetts Problem Gambling Helpline. We appreciate that many visitors are concerned about accessibility to their digital government and we pledge that the Helpline is committed to achieving meaningful accessibility to this online environment. This portal has been designed to offer Massachusetts’ citizens easy and efficient access to state government resources and services. In addition, reasonable efforts will be made to accommodate all users who utilize standards compliant web browsers, as well as enabling software or assistive technology.

Standards for Compliance
Extensive effort is made to adhere to the Federal Section 508 Standards requirements set forth in the Rehabilitation Act that was amended in 1998. These standards were created to help eliminate barriers in information technology, make new opportunities available for people with disabilities and encourage the development of technologies that help achieve these goals. For more information about these standards please visit the Section 508 web site ( or the Federal Access Board web site (

In addition, this web site also strives to comply with the Massachusetts Web Accessibility Standards. These standards, adopted in May of 2000, were developed by the Massachusetts Information Technology Division (ITD) to ensure that all Massachusetts Agency web pages are accessible for all users. These standards are based primarily on Federal Section 508 Standards with some elements from the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines and have been actively incorporated throughout this web site.

Downloadable Files
Some of the documents found on this web site are produced as downloadable files. Efforts have been to provide accessible, screen-readable versions for each download. Free readers are available at the following websites:

If you are unable to view any of the downloadable files on this web site, efforts will be made to provide you with a copy of this material in an alternate format. Simply use the contact form on this website to make your request.

We also welcome your questions about the web site’s accessibility policy and comments on how to improve the site’s accessibility. Please contact us by using the contact form on this website, by telephone, or at the mailing address below.


The Massachusetts Problem Gambling Helpline
2 Boylston St.
Boston, MA 02116